Payments, Cancellations & Rescheduling
Effective 8 October 2026. These general website policies are subject to the accepted project contract and non-excludable Australian consumer and NSW building law rights. They are not a substitute for a legally compliant residential building contract.
Booking and deposit
A project is booked only after the required written acceptance and any lawfully payable deposit. NSW residential building work deposits are capped at 10%; required Home Building Compensation cover must be arranged and its certificate provided before payment is requested or received.
Payment schedule
Unless your signed quotation or contract states otherwise, Garden Art projects are paid in three stages:
- 10% deposit – payable when you sign the contract.
- 40% progress payment – payable on the day materials are delivered to site and work begins.
- 50% final payment – payable on completion.
Work will not proceed to the next stage until the previous payment has been received.
Invoices
The signed quotation or contract sets the payment milestones. Garden Art does not charge additional unagreed fees. Unless the contract states otherwise, valid invoices are due seven calendar days after issue, when lawfully payable.
Cancellation by client
Please cancel or postpone in writing as soon as practicable. Any charge is limited to reasonable, evidenced and legally recoverable costs or losses after reasonable mitigation. It may include work already performed and genuinely non-returnable special-order materials. We will reconcile payments and refund any balance due. Deposits are not automatically forfeited.
Changes or postponements
Rescheduling is subject to contractor, supplier and weather availability. Garden Art will explain any documented additional cost and seek approval where required. Statutory cooling-off and consumer remedies override this policy.
Cancellation by Garden Art
Garden Art may cancel or suspend only where permitted by law and the agreement, with notice and opportunity to remedy where appropriate. Payments will be reconciled and legal refund obligations honoured.
Contact
For enquiries, contact Garden Art at admin@gardenart.au or 0423 198 784.